Privacy policy

Last Updated: December 31, 2025

Nutrinoplus® ("we," "our," or "us") operates this website (the "Services"). We are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.

1. PERSONAL INFORMATION WE COLLECT

We collect information to provide you with a seamless shopping experience. This includes:

  • Identity & Contact Data: Name, shipping address, billing address, email address, and phone number.

  • Financial Data: Payment details are processed by our secure third-party payment gateways (like Razorpay, PhonePe, or Shopify Payments). We do not store your complete credit/debit card numbers or UPI PINs on our servers.

  • Transaction Data: Details about products you have purchased, your order history, and interactions with our support team.

  • Technical Data: IP address, browser type, device information, and cookies that help us understand how you use our site.

2. HOW WE USE YOUR INFORMATION

We use your personal data for the following legitimate purposes:

  • To process and deliver your orders (including sharing details with courier partners).

  • To send you order confirmations, shipping updates, and invoices.

  • To verify your identity and prevent fraud.

  • To improve our website, products, and customer service.

  • To send marketing communications (only if you have opted in). You can opt-out at any time.

3. CONSENT

By using this website and providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy.

  • Withdrawal of Consent: You have the right to withdraw your consent at any time by writing to us. However, please note that withdrawal of consent may prevent us from providing you with certain services (like delivering an order).

4. DISCLOSURE OF INFORMATION

We do not sell your personal data. However, we may share your information with trusted third parties necessary to operate our business:

  • Service Providers: Shopify (our hosting platform), courier companies (Blue Dart, Delhivery, etc.), and payment gateways.

  • Legal Obligations: We may disclose information if required to do so by Indian law or in the good faith belief that such action is necessary to comply with a legal obligation, court order, or government authority request.

5. DATA SECURITY

We implement reasonable security practices and procedures as mandated by the IT Act, 2000.

  • Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform. Your data is stored through Shopify’s data storage, databases, and the general Shopify application on secure servers behind a firewall.

  • Payment transactions are encrypted using SSL (Secure Socket Layer) technology.

6. COOKIES

We use cookies to maintain your session and cart details. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

7. YOUR RIGHTS

As a user in India, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of any inaccurate or incomplete data.

  • Request deletion of your data (subject to mandatory record-keeping laws for tax/accounting purposes).

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of every website you visit.

9. MINORS

Our Services are intended for users who are 18 years of age or older (majors). We do not knowingly collect information from minors. If you are a minor, strictly do not use our website without the supervision of a parent or guardian.

10. GRIEVANCE OFFICER (Mandatory under Indian Law)

In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: Nutrinoplus Compliance Officer Address: Lohamandi, 1, Halwai ki bagichi, Agra, UP, 282002, India Email: nutrinoplus2021@gmail.com Phone: [Insert Phone Number if available, otherwise remove]

If you have any complaints regarding the processing of your personal data, please contact the Grievance Officer. We will address your concerns within 30 days.

11. JURISDICTION

This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Agra, Uttar Pradesh.

12. CONTACT INFORMATION

For any questions regarding this Privacy Policy, please contact us at:

  • Nutrinoplus®

  • Email: nutrinoplus2021@gmail.com

  • Address: Lohamandi, Agra, UP, 282002, India